← Home
ROI Calculator

Review Automations

Most replies handled by AI — with light oversight from your team.

HGEM pulls reviews into one inbox and uses AI in two ways: auto-responses (rules-based) and AI drafts (a quick scan → tweak → send by whoever responds — on-site or central). This calculator estimates the time and cost avoided versus replying manually.

Reviews replied / month
Total reviews you intend to respond to
Responder rate
Cost of the person/team replying
% auto replies
Handled by rule-based auto-response
% AI-assisted
Draft + quick scan/tweak by responder
Time assumptions
Use typical timings, or switch any row to Custom.
Manual
AI-assisted
Spot-checks
Manual time (mins)
AI-assisted time (mins)
Spot-checks (mins)
Remaining manual (%)
Auto-calculated (if auto + assisted < 100%)
Currently modelling 60% auto and 40% assisted.
Formula: R × (auto × (manual − spot-checks) + assisted × (manual − assisted)) / 60
Estimated time & cost avoided
£0
≈ £0 per year
Savings versus replying to the same volume fully manually.
Hours avoided / month
0
Time no longer spent typing replies
Minutes saved / review
0
Weighted by auto + assisted
Auto replies / month
0
Handled by rules + AI
AI-assisted / month
0
Draft + quick approval
Example: 400 reviews/mo; 60% auto + 40% assisted; 5m manual vs 3m assisted vs 0.25m spot-checks; £12.21/hr.